Payments
Secure payment
How payments are handled, why we never hold your card details, and how to tell a genuine payment request from us apart from an attempted fraud.
How paying works, step by step
- You tell us the term you want and the device you will use.
- We confirm the total amount in euro, in writing, before anything is paid.
- We send a payment request through a proper payment route, not a request for numbers in a chat.
- You pay directly to the payment provider. Your card details go to them, never to us.
- We confirm receipt and activate your subscription, then send your details and setup steps.
The accepted payment methods are confirmed to you at the point of ordering. If a method you would prefer is not offered, ask us before assuming it is unavailable.
What we hold, and what we never hold
| Item | Held by us? | Notes |
|---|---|---|
| Card number | Never | Handled entirely by the payment provider. It does not pass through us. |
| CVV or PIN | Never | Nobody legitimate will ever ask you for a PIN. Not us, not your bank. |
| Order record | Yes | The term, amount and dates, kept for accounting and support purposes. |
| Contact address | Yes | So we can send your login details and answer your messages. |
| A stored payment method | Never | This is why nothing renews automatically. There is nothing on file to charge. |
How to tell a genuine request from us
- It follows a conversation you started. We do not send unsolicited payment requests out of nowhere.
- The amount matches a figure we already confirmed to you in writing.
- It uses a proper payment route where you enter your details on the provider's own page.
- It never asks you to send card numbers, codes or passwords as a message.
- It does not pressure you with a deadline, a countdown or a threat that your line will be cut off.
What we will never ask you to do
This list exists because impersonation is common in this market. If any of the following happens, it is not us:
- Send card numbers, expiry dates or security codes in a chat or email.
- Share a bank PIN, an online banking password or a one-time code from your bank.
- Install remote-access software so somebody can "fix" your account.
- Pay urgently by an irreversible method because your subscription is about to be deleted.
- Send money to a personal account belonging to someone whose name you have never seen from us.
If something looks wrong
Stop, do not pay, and check with us directly at [email protected] or on the WhatsApp number published on this website. Use the contact details from this site rather than any that arrived in the suspicious message.
If you have already paid someone impersonating us, contact your bank or card provider immediately, because speed matters with payment fraud. Then tell us, so we can warn other customers about what is circulating.
You can also report attempted fraud to An Garda Síochána and seek information from the Competition and Consumer Protection Commission.
Payment provider details marked for completion should be filled in before launch so that customers can verify a genuine request against a named provider.