About
Who runs IPTV Ireland, and how we work
This market has a reputation problem, and it is largely earned. This page sets out how we operate, what we will not do, and what you can hold us to. It contains no invented awards, no fabricated customer numbers and no partnerships we do not have.
Why we exist
Built around the part everyone else skips
Selling a subscription is easy. What decides whether somebody is happy six months later is whether their television could handle it, whether their broadband held up on a wet Tuesday evening, and whether anybody answered when it did not.
That is where we put our effort. We check compatibility before taking money, we write setup instructions for the actual device in your sitting room, and the person who answers your message is the person who can fix your problem.
It makes us slower to sell than a site with an instant checkout. It also means we turn away orders we know will end badly, which is not a business model everyone in this market would recognise.
How we operate
Five things we hold ourselves to
These are commitments about our own conduct, which is the only kind of promise we can actually keep.
We check before we sell
If your device or connection is going to be the problem, you hear it before you pay. We would rather lose the sale than manage the complaint.
One price, no renewal traps
You pay for a term and it ends when it ends. No stored cards, no silent renewals, no cancellation obstacle course.
We do not claim rights we do not hold
No broadcaster names, no league badges, no film posters, no logos. We describe content by category and let you ask about specifics.
Support is people, not a queue
You are not passed between departments, because there is only one. The reply comes from someone who can act on it.
What we do not publish: customer counts, uptime percentages, star ratings, award badges or testimonials we cannot evidence. If a figure appears on this site in future, it will be because it can be substantiated.
Boundaries
What we will not do
- We will not tell you a named premium channel or competition is guaranteed to be available.
- We will not use third-party logos or artwork to imply an association we do not have.
- We will not sell to a household whose connection we believe cannot carry the service.
- We will not ask for card details, PINs or identity documents through a chat message.
- We will not ignore a rights complaint. There is a published route for making one and it is read.
A normal week
What the work actually involves
- Daily Answering pre-sale questions Mostly compatibility. "Will this work on my TV" is the single most common message we get.
- Daily Setting up new customers Writing device-specific instructions and staying in the conversation until the first stream plays.
- Weekly Testing devices and player updates App updates change behaviour regularly, and our instructions have to keep up with them.
- Ongoing Writing the guides on this site Every guide starts as a support conversation that happened often enough to be worth writing down.
Accountability
Where to hold us to it
Everything on this page is written down somewhere it can be checked against.
Judge for yourself
Ask us something difficult before you spend anything
The quickest way to assess any provider in this market is to ask a specific question and see whether the answer is specific too.
Prefer email? Write to [email protected]. We answer 09:00 to 23:00 Irish time.