Contact
Talk to us before you buy, not after
Most of the messages we receive are pre-sale questions, and we would far rather answer one now than process a refund later. Tell us what you watch on and what you want to watch, and you will get a straight answer.
How to reach us
- +44 7411 284928
- [email protected]
- Hours
- 09:00 to 23:00
- Days
- Seven days a week
- Language
- English
Business and registration details are published on the legal notice page.
Send us the details
Anything you send is used only to answer your enquiry. Fields marked with an asterisk are required; everything else simply helps us give you a better first reply.
A better message
What to include
These four lines usually turn a five-message conversation into one answer.
- The make and model of your television or streaming box.
- Your broadband provider, and whether the television is on Wi-Fi or a cable.
- What your household mainly wants to watch, in plain terms.
- Whether you are asking before buying or already have a subscription with us.
What happens next
After you press send
- First A person reads it There is no automated reply and no ticket number, because there is no queue system to put you in.
- Then You get a specific answer Written for your device and your situation, including if the answer is that this will not suit you.
- If buying The price is confirmed in writing Before any payment is requested, so there is a record of exactly what you agreed to.
We will never ask for card numbers, PINs or passwords by message. If a message claiming to be from us does, it is not from us. Please tell us so we can warn other customers.
Before you write