Trade enquiries
Reseller enquiries, and the conditions attached
We are asked about reselling regularly. This page explains what kind of arrangement we will consider, what we expect from anyone representing this service, and the things we will not support under any circumstances. Read it before writing to us.
Suitable
Who this could work for
- A technician or installer already setting up televisions and networks for customers in Ireland.
- A small retailer whose customers regularly ask about streaming after buying hardware.
- Someone who is willing to provide first-line support rather than pass every question back to us.
- Anyone prepared to describe the service the way we describe it, including the limitations.
Not suitable
Who this will not work for
- Anyone wanting to advertise named channels, competitions or films to attract customers.
- Anyone planning to use broadcaster logos, badges or artwork in their marketing.
- Anyone who wants to promise uptime figures, guarantees or availability we have not stated.
- Anyone intending to sell into commercial premises without resolving the licensing position first.
Why we are strict about this: misleading claims made by a reseller are made in our name too. Anyone representing this service is expected to hold to the same standards we set out on our about page, and that is not negotiable.
Expectations
What we would expect from you
These are conduct requirements rather than sales targets.
You handle the first conversation
Compatibility checks, setup and the basic troubleshooting on this site. We are the escalation point, not the front desk.
You describe it accurately
Categories, not brand names. Requirements stated plainly. No invented statistics and no fabricated reviews.
You are clear about money
Your customers should know the total price, the term and what happens at the end of it, in writing, before paying.
Next step
How to open the conversation
Use the form and include the four things below. We reply to serious enquiries and ignore generic ones.
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Who you are
Your business, where you operate in Ireland, and what you currently do for customers.
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What you are proposing
Roughly what volume you expect, and how you intend to describe the service to your customers.
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How you will support customers
This is the part we care about most. A plan that consists of sending everyone to us is not a plan.
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Anything we should know
Existing commitments, other services you represent, or constraints on how you can operate.
Reseller enquiry
Use the topic field to select "Something else" and mention reselling in your message. Enquiries that do not cover the four points above will not get a detailed reply.
Just a customer?
This page is for trade enquiries. Household plans are over here.
If you landed here looking for a normal subscription, the plans page has everything you need, including prices in euro and the refund position.
Prefer email? Write to [email protected]. We answer 09:00 to 23:00 Irish time.